HERO products may be returned for a full or partial refund within 30 days. Refund applies only to the original purchase price, excluding shipping costs, for new products.
Used Products are Non-refundable
Any used product, such as cartridges, either within a bundle or kit, or separately purchased, will be subtracted from the refund amount.
Any product that has been intentionally disassembled by the customer will void any and all warranties , return policies or refunds.
Refund Request Submission
To request a refund, visit our Refund Request page and provide all information in the appropriate form. Upon verification of your information, a customer service representative will assign you a Return Merchandise Authorization Number (RMA), provide directions for next steps, or will request more information regarding your order.
Repairs or replacements may be completed within 30 days from the original date of purchase, in a timely manner, at the discretion of HERO Defense Systems LLC. Return shipping is accepted and handled by UPS Ground only.
Customers are responsible for:
• Shipping costs (UPS Ground)
• Proper preparation of shipments according to instructions provided by the service center.
• Restocking Fees: $50 for Retail Kits, $75 for Professional Bundle
We ship our products to residents and confirmed business customers within the the USA where legal. All orders are processed within 24 hours, when possible, and ship within 3-5 business days. All products require a signature and all recipients are required to be 18 years of age or over.
We use the following shipping companies: UPS GROUND
We are unable to ship active ingredient products to: Alaska, California, Hawaii, Massachusetts, New York, Puerto Rico, and Washington D.C. If you ship an order to another state, check your local laws before bringing our products home.