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HERO Defense Systems LLC designs and manufactures non-lethal, self-defense products for the consumer and the professional. A mission based company, HERO® saves lives and promotes personal safety through a combination of training, situational awareness, and quality defense products you can rely on.
HERO® products are designed, built, and supported in the U.S.A. Every product purchase supports American workers. HERO® currently employs individuals across the country, including Colorado, Utah, Idaho, and Michigan.
Customers can contact support Monday-Sunday, 8:00 AM to 5:00 PM:
Email: support@hero.us.com
Check our State Restrictions page for information on your specific state.
We encourage every customer to take training seriously. Visit our online training portal for user manuals, resources, and online training videos for every product.
Yes, we offer accessories, training materials, and HERO® branded gear. Visit the store to view all our products.
Our warranty covers manufacturer defects for 1 year. You can read more about our warranty in our Terms and Conditions.
Our products are not developed or tested for use against animals. You should never attempt to use bear spray or pepper spray interchangeably. Read More
Rinse eyes thoroughly with water and blink rapidly to help clear irritant. Wash affected skin with water and soap. Do not use creams, salves, or oils. Baby shampoo can be used around sensitive areas. Note: Touching affected areas will transfer irritant to the hands and any subsequent areas touched. If symptoms persist, or shortness of breath continues, seek medical assistance.
You may return products within 30 days of purchase. Refer to our return policy and instructions for instructions and a breakdown of requirements and fees.
HERO 2020 is an award winning non-lethal defense tool that's powerful, concealable, and easy to use. No messy wires or sprays, just point and shoot! View specs, features, and learn more.
HERO 2020 launches PavaBalls - paintball-like projectiles filled with PAVA powder that explode on impact, engulfing the target in a 3-6 foot cloud of irritant. PavaBalls travel up to 175 FPS, are .68 caliber, and contain 10% PAVA.
PAVA, a synthetic form of capsaicin, is known for its intense heat and irritation properties and has been trusted by police and military around the globe for decades.
PAVA binds to the receptors that send pain and heat signals to the brain, causing targets to experience intense burning on the skin (as if exposed to scalding heat), difficulty seeing, fits of coughing, and discomfort for up to an hour. There are no long term effects.
Our PAVA products have a shelf life of 2 years.
You can see the current price of HERO 2020 bundles and kits on our shop page.
Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.
No, do not attempt to refill or disassemble. We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.
AIIRO is small, concealable non-lethal defense tool that's powerful and easy to use. It fires two shots of PavaGel to incapacitate attackers, and comes with a 120dB alarm. View specs, features, and learn more.
AIIRO launches powerful blasts of sticky and debilitating PavaGel. Effects last up to an hour, giving you plenty of time to get to safety and find help. Quick and easy to reload, each cartridge holds two payloads with a shelf life of 2 years.
PAVA, a synthetic form of capsaicin, is known for its intense heat and irritation properties and has been trusted by police and military around the globe for decades.
PAVA binds to the receptors that send pain and heat signals to the brain, causing targets to experience intense burning on the skin (as if exposed to scalding heat), difficulty seeing, fits of coughing, and discomfort for up to an hour. There are no long term effects.
Our PAVA products have a shelf life of 2 years.
You can view current prices and bundles on our shop page.
Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.
No, do not attempt to refill or disassemble cartridges. We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.
Orders can be placed on our online store or via authorized resellers.
We do our best to process all orders within 24 hours. Please be aware outside circumstances may add extra assembly time to your order. Once your order is prepared and packaged, it's handed off to our shipping provider, UPS. Packages are sent via UPS Ground and generally arrive within 3-5 days.
A tracking number will be provided via email and SMS when your order has shipped. All shipments containing irritant require a signature from an adult for delivery to be completed. Be sure someone is available to sign for your package on the day of delivery.
We offer limited time coupons from time to time. You can sign up for email alerts or follow our social accounts (@BringAHero) to hear about available discounts.
Discounts are available and based on options, add-ons, and number of units. Please contact us for a quote.
Contact support as soon as possible and describe your issue. We’ll do our best to make it right!
Review our Return Policy and Instructions, then follow the appropriate link to obtain an RMA number.
Contact us about becoming a reseller by visiting our reseller page.