Help Center

HERO Defense Systems LLCdesigns and manufactures non-lethal, self-defense products for the consumer and the professional. A mission based company, HERO® saves lives and promotes personal safety through a combination oftraining, situational awareness, and quality defense products you can rely on.

HERO® products are designed, built, and supported in the U.S.A. Every product purchase supports American workers. HERO® currently employs individuals across the country, including Colorado, Utah, Idaho, and Michigan.

Customers can contact support Monday-Sunday, 8:00 AM to 5:00 PM:

1. Chat: Look for the Chat icon at the bottom right of the screen
   

2. Email: support@hero.us.com

PAVA, a synthetic form of capsaicin, is known for its intense heat and irritation properties. Efficacy is extremely reliable. Our PAVA products have a shelf life of 2 years.

PAVA binds to the receptors that send pain and heat signals to the brain, causing targets to experience intense burning on the skin (as if exposed to scalding heat), difficulty seeing, fits of coughing, and discomfort for up to an hour. There are no long term effects.

Check our State Restrictions page for information on your specific state.

We encourage every customer to take training seriously. Visit ouronline training portal for user manuals, resources, and online training videos for every product.

Yes, we offer accessories, training materials, and HERO® branded gear.Visit the store to view all our products.

Here’s the short version: We guarantee products are free from manufacturer defects. You can return your product 30 days from purchase. Refer to ourreturn policy and instructions.

Our products have not been tested for use against animals.

Rinse eyes thoroughly with water and blink rapidly to help clear irritant. Wash affected skin with water and soap. Do not use creams, salves, or oils. Baby shampoo can be used around sensitive areas. Note: Touching affected areas will transfer irritant to the hands and any subsequent areas touched. If symptoms persist, or shortness of breath continues, seek medical assistance.

HERO 2020 is an award winning non-lethal defense tool that's powerful, concealable, and easy to use. No messy wires or sprays, just point and shoot! View specs, features, and learn more.

You can see the current price of HERO 2020 bundles and kits on ourshop page.

HERO 2020 launches PavaBalls - paintball-like projectiles filled with PAVA powder that explode on impact, engulfing the target in a 3-6 foot cloud of irritant. PavaBalls travel up to 175 FPS, are .68 caliber, and contain 10% PAVA.

Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via theonline store.

No, do not attempt to reload. Cartridges should never be disassembled.  We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.

Orders can be placed on ouronline store or via authorized resellers.

We do our best to process all orders within 24 hours. Our shipping provider, UPS Ground, generally ships in 3-5 days. A tracking number will be provided when your order has shipped. All shipments containing irritants require a customer signature for delivery to be completed. The individual signing for the package must be 18 years of age or older.

We offer limited time coupons from time to time. You cansign up for email alerts or follow our social accounts (@BringAHero) to hear about available discounts.

Discounts are available and based on options, add-ons, and number of units. Pleasecontact us for a quote.

Contact support as soon as possible and describe your issue. We’ll do our best to make it right!

Review ourReturn Policy and Instructions, then follow the appropriate link to obtain an RMA number.