Help Center

HERO Defense Systems LLC designs and manufactures less-lethal, self-defense products for the consumer and the professional. A mission based company, HERO® saves lives and promotes personal safety through a combination of training, situational awareness, and quality defense products you can rely on.

HERO® products are designed, built, and supported in the U.S.A. Every product purchase supports American workers. HERO® currently employs individuals across the country, including Colorado, Utah, Idaho, and Michigan.

Customers can contact support Monday-Sunday, 8:00 AM to 5:00 PM:

1. Chat: Look for the Chat icon at the bottom right of the screen

2. Email: support@hero.us.com

There are many reasons to use less-lethal defense tools:

• Stop an attacker without taking a life
• Avoid legal consequences of injuring or killing someone (fees, fines, imprisonment, etc)
• Can carry where firearms are prohibited
• Does not require license to conceal or open carry
• An effective alternative for those unable or unwilling to use firearms

PAVA is a synthetic form of capsaicin, known for its intense heat and irritation properties. Since PAVA is created in the lab, it's efficacy is more consistent than the traditional pepper spray.

PAVA binds to the receptors that send pain and heat signals to the brain, causing targets to experience intense burning on the skin (as if exposed to scalding heat), temporary blindness, difficulty breathing, and extreme discomfort for up to an hour. There are no long term effects.

Projectiles remain potent up to 2 years from their manufacture date. PAVA is widely trusted and used by police, security professionals, and military around the world.

Regardless of intoxication by drugs or alcohol, PAVA creates rapid inflammation in the capillaries. This physical reaction causes temporary blindness, nausea, coughing, difficulty breathing, and intense burning sensations.

Rinse eyes thoroughly with water and blink rapidly to help clear irritant. Wash affected skin with water and soap. Do not use creams, salves, or oils. Baby shampoo can be used around sensitive areas. Note: Touching affected areas will transfer irritant to the hands and any subsequent areas touched. If symptoms persist, or shortness of breath continues, seek medical assistance.

Check our State Restrictions page for information on your specific state.

Our products are not developed or tested for use against animals. You should never attempt to use bear spray or pepper spray interchangeably. Read More

We encourage every customer to take training seriously. Visit our online training portal for user manuals, resources, and online training videos for every product.

Yes, we offer accessories, training materials, and HERO® branded gear. Visit the store to view all our products.

Our warranty covers manufacturer defects for 1 year. You can read more about our warranty in our Terms and Conditions.

You may return products within 30 days of purchase. Refer to our return policy and instructions for instructions and a breakdown of requirements and fees.

You should be able to pack HERO® products in checked baggage. The TSA provides guidelines for checking both firearms and pepper spray, but each airline can have their own rules as well so be sure to check with them.

HERO® 2020 is an award-winning less-lethal defense tool. It offers multi-format defense, allowing users to choose the type of cartridge that works best for their environment and situation, including trainer rounds, kinetic rounds, and irritant rounds that burst into a cloud. HERO® 2020 is available with stun light, laser sight, and rechargeable battery. View specs, features, and learn more.

You can see the current price of HERO® 2020 bundles and kits on our shop page.

Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.

No, do not attempt to refill or disassemble.  We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.

Projectiles disperse a 3-6 foot cloud of irritant at the site of impact. Firing from the recommended distance of 12-15 feet, and following our training to retreat after firing, ensures the user can avoid exposure.

AIIRO® is a small less-lethal defense tool that launches powerful blasts of sticky and debilitating chemical irritant gel. Effects last up to an hour, giving you plenty of time to get to safety and find help. Quick and easy to reload, each cartridge holds two payloads and has a shelf life of 2 years. AIIRO® is available with with a 120dB alarm. View specs, features, and learn more.

You can view current prices and bundles on our shop page.

Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.

No, do not attempt to refill or disassemble cartridges.  We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.

The gel fired by AIIRO® is much heavier than traditional spray aerosols. Fired from the recommended distance of 12-15 feet, the gel used in AIIRO® is both heavy enough, and fired fast enough, to be minimally impacted by wind.

Both active and trainer cartridges contain dye. While training, quickly rinse the target with water after firing to avoid stains.

Orders can be placed on our online store or via authorized resellers.

We do our best to process all orders within 24 hours. Please be aware outside circumstances may add extra assembly time to your order. Once your order is prepared and packaged, it's handed off to our shipping provider, UPS. Packages are sent via UPS Ground and generally arrive within 3-5 days.

A tracking number will be provided via email and SMS when your order has shipped. All shipments containing irritant require a signature from an adult for delivery to be completed. Be sure someone is available to sign for your package on the day of delivery.

We offer limited time coupons from time to time. You can sign up for email alerts or follow our social accounts (@BringAHero) to hear about available discounts.

Discounts are available and based on options, add-ons, and number of units. Please contact us for a quote.

Contact support as soon as possible and describe your issue. We’ll do our best to make it right!

Review our Return Policy and Instructions, then follow the appropriate link to obtain an RMA number.

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico. 

Contact us about becoming a reseller by visiting our reseller page.