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HERO Defense Systems LLC designs and manufactures non-lethal, self-defense products for the consumer and the professional. A mission based company, HERO® saves lives and promotes personal safety through a combination of training, situational awareness, and quality defense products you can rely on.
HERO® products are designed, built, and supported in the U.S.A. Every product purchase supports American workers. HERO® currently employs individuals across the country, including Colorado, Utah, Idaho, and Michigan.
Customers can contact support Monday-Sunday, 8:00 AM to 5:00 PM:
Email: support@hero.us.com
There are many reasons to use non-lethal defense tools:
We use PAVA, a synthetic form of capsaicin, known for its intense heat and irritation properties. Since PAVA is created in the lab, it's efficacy is more consisent than traditional OC. PAVA has been trusted by police and military around the globe for decades.
It works by binding to the receptors that send pain and heat signals to the brain, causing targets to experience intense burning on the skin (as if exposed to scalding heat), difficulty seeing, fits of coughing, and discomfort for up to an hour. There are no long term effects.
Our PAVA products have a shelf life of 2 years.
Regardless of intoxication by drugs or alcohol, PAVA creates rapid inflammation in the capillaries. This physical reaction causes temporary blindness, nausea, coughing, difficulty breathing, and intense burning sensations.
Rinse eyes thoroughly with water and blink rapidly to help clear irritant. Wash affected skin with water and soap. Do not use creams, salves, or oils. Baby shampoo can be used around sensitive areas. Note: Touching affected areas will transfer irritant to the hands and any subsequent areas touched. If symptoms persist, or shortness of breath continues, seek medical assistance.
Check our State Restrictions page for information on your specific state.
Our products are not developed or tested for use against animals. You should never attempt to use bear spray or pepper spray interchangeably. Read More
We encourage every customer to take training seriously. Visit our online training portal for user manuals, resources, and online training videos for every product.
Yes, we offer accessories, training materials, and HERO® branded gear. Visit the store to view all our products.
Our warranty covers manufacturer defects for 1 year. You can read more about our warranty in our Terms and Conditions.
You may return products within 30 days of purchase. Refer to our return policy and instructions for instructions and a breakdown of requirements and fees.
You should be able to pack HERO products in checked baggage. The TSA provides guidelines for checking both firearms and pepper spray, but each airline can have their own rules as well so be sure to check with them.
HERO 2020 is an award-winning non-lethal defense tool. It fires wax projectiles that explode on impact, engulfing the target in a 3-6 foot cloud of debilitating chemical irritant known as PAVA. The .68 caliber projectiles, called PavaBalls, travel up to 175 FPS and contain 1.33% Major Capsaicinoids. Each cartridge fires 2 shots and can be reloaded in seconds with the press of a lever. HERO 2020 comes with a stun light, laser sight, and double sided safety. View specs, features, and learn more.
You can see the current price of HERO 2020 bundles and kits on our shop page.
Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.
No, do not attempt to refill or disassemble. We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.
Projectiles disperse a 3-6 foot cloud of irritant at the site of impact. Firing from the recommended distance of 12-15 feet, and following our training to retreat after firing, ensures the user can avoid exposure.
AIIRO is a small non-lethal defense tool that launches powerful blasts of sticky and debilitating chemical irritant gel. Effects last up to an hour, giving you plenty of time to get to safety and find help. Quick and easy to reload, each cartridge holds two payloads and has a shelf life of 2 years. AIIRO is also equipped with with a 120dB alarm. View specs, features, and learn more.
You can view current prices and bundles on our shop page.
Each cartridge contains 2 shots and can easily be swapped at any time. Cartridges come in active and trainer varieties. Trainer cartridges do not contain PAVA, and are used to practice. Additional cartridges can be ordered via the online store.
No, do not attempt to refill or disassemble cartridges. We are happy to recycle cartridges and provide a discount for future purchases of additional cartridges.
The gel fired by AIIRO is much heavier than traditional spray aerosols. Fired from the recommended distance of 12-15 feet, the gel used in AIIRO is both heavy enough, and fired fast enough, to be minimally impacted by wind.
Both active and trainer cartridges contain dye. While training, quickly rinse the target with water after firing to avoid stains.
Orders can be placed on our online store or via authorized resellers.
We do our best to process all orders within 24 hours. Please be aware outside circumstances may add extra assembly time to your order. Once your order is prepared and packaged, it's handed off to our shipping provider, UPS. Packages are sent via UPS Ground and generally arrive within 3-5 days.
A tracking number will be provided via email and SMS when your order has shipped. All shipments containing irritant require a signature from an adult for delivery to be completed. Be sure someone is available to sign for your package on the day of delivery.
We offer limited time coupons from time to time. You can sign up for email alerts or follow our social accounts (@BringAHero) to hear about available discounts.
Discounts are available and based on options, add-ons, and number of units. Please contact us for a quote.
Contact support as soon as possible and describe your issue. We’ll do our best to make it right!
Review our Return Policy and Instructions, then follow the appropriate link to obtain an RMA number.
No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.
Contact us about becoming a reseller by visiting our reseller page.
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1-2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.
Yes, you must be an Amazon Prime member to purchase products offering Buy with Prime on our site.
When you decide to purchase a product offering Buy with Prime on our site, you're prompted to sign in to your Amazon account. After your Amazon Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.
Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.
No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by HERO can't be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites in the Amazon.com Gift Card Terms and Conditions.
Amazon Pay processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discovery, American Express, Diners Club and JCB. Learn more about Amazon Pay payment methods.
No, Buy with Prime doesn't support subscriptions.
You can check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.
After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.
If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.
To initiate a return for an eligible item purchased using Buy with Prime, click the link in the order confirmation email to go to your order details page. From there, select the item that you want to return and print a return shipping label. Package your return, and then drop it off at your local USPS location. Items purchased using Buy with Prime can't be returned using other carriers besides USPS and may not be dropped off at Amazon locations, such as Amazon Lockers, Whole Foods or Amazon Go. For more information, read the Amazon returns policy.
For eligible orders, a refund is processed when the item is dropped off at a USPS location. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.
Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for the late delivery:
If you don't receive your order in the estimated time frame, we recommend that you:
If you confirmed your shipping address and the order status and you still haven't received your order after 48 hours, please contact our customer service team.
For questions about your order, go to the order details page using the link in your confirmation email. If you have additional questions or experience an issue with your Buy with Prime order, contact us.